Privacy Policy

At FirstStep STNA, we are committed to protecting the privacy of our students, visitors, and customers. This Privacy Policy explains how we collect, use, and disclose personal information through our eLearning platform, website, and related services. Please read this Policy carefully and contact us if you have any questions or concerns.

Information We Collect

We collect personal information when you use our eLearning platform or website, including:

    • Contact information, such as your name, email address, phone number, and mailing address.
    • Educational information, such as your enrollment status, academic records, and progress.
    • Financial information, such as your payment history, billing address, and credit card information.
    • Usage information, such as your IP address, browser type, operating system, and device identifier.

We collect this information to provide and improve our eLearning services, to communicate with you, and to comply with legal and regulatory requirements.

How We Use Your Information
We use your personal information to:

  • Provide and improve our eLearning services, such as course materials, assessments, and certifications.
  • Communicate with you about your enrollment, account, and updates to our services.
  • Process your payments and transactions.
  • Comply with legal and regulatory requirements, such as tax and accreditation obligations.
 

We may also use your information to:

  • Customize our services and content to your interests and preferences.
  • Analyze and improve our business operations, such as marketing, sales, and customer support.
  • Prevent fraud, abuse, and other unauthorized activities.
  • Enforce our policies and terms of service.
 

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with our affiliates, partners, and service providers who assist us in providing and improving our eLearning services. For example:

  • We may share your educational and financial information with our accreditation agency, regulatory authorities, and financial institutions.
  • We may share your contact information with our customer support team, email service provider, and communication platform.
  • We may share your usage information with our analytics provider, hosting provider, and security service.

We require our third-party partners to protect your personal information and use it only for the purposes for which it was disclosed.

We may also disclose your information if required by law, court order, or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. We use industry-standard security technologies, such as SSL encryption, to protect your data in transit and at rest. We also implement administrative, physical, and technical safeguards to prevent unauthorized access, use, and disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

You have the right to access, modify, or delete your personal information that we collect and maintain. You can also object to the processing of your personal information or request that we restrict its use. To exercise your rights, please contact us at the email address provided below.

You can also choose not to provide us with certain information or to opt out of certain uses of your information. However, if you do so, you may not be able to use some or all of our eLearning services.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting a last revised date. 

April 20, 2024